Terms & Conditions

Please read the following booking conditions under which your trip will operate. By making a booking, you agree to be bound by all of them. A copy of these terms and conditions will also be sent for you to sign when you book your travel with Tarakwai Safaris Inc.

References to "we", "us", "our" and “company” in these booking conditions means Tarakwai Travel Inc. References to "you", "your'', “client”, and “traveler” in these booking conditions mean all persons on the booking (including anyone added or substituted at a later date).

Tarakwai Travel Inc. is a corporation registered in Canada (Business Number 701069338) and whose registered office is located at 3125-113 A Street, Edmonton, Canada.

1. Confirmation & delivery

After a personalized safari/travel services itinerary is made and agreed upon, the traveler will receive an email confirming the details of their safari/travel services. It is the traveler’s responsibility to verify that the information contained in that email correctly and accurately reflects the safari/travel services purchased.

2. Payment

All prices listed in this website and any other documentation are in US dollars unless otherwise stated.

Payments are made in two simple and separate stages. Firstly, the Deposit for Travel and secondly, the Balance Payment.

Deposit for Travel: In order to secure and confirm the traveler’s reservations, Tarakwai Safaris requires a deposit for travel of 50% of the total cost of the safari/travel services. Payment of the deposit for travel will secure the booking of the traveler’s itinerary and will also be deemed as acceptance, by the traveler, of the terms and conditions of the Agreement.

Balance Payment: The Balance Payment is the difference between the Deposit for Travel and the total cost of the safari/travel services as reflected on the relevant Tarakwai Safaris Travel Invoice sent to the traveler.

Payments can be made by either secure international wire transfer or by credit card through Stripe, our secure processing partner. Tarakwai accepts Visa, MasterCard and American Express cards.

3. Insurance

The traveler acknowledges that he/she has been made aware of the strong advisability to arrange insurance for the full duration of the travel, to cover personal injury, medical expenses, repatriation expenses and loss of luggage. If a Client falls ill, all hospital expenses, medical expenses, doctor’s fees and repatriation costs are the Client’s responsibility and the Company shall not be liable for any refund of the safari rate whatsoever. Also, be aware that Tarakwai Safaris will not have liability regarding the provision of medical care or the adequacy of any care that may be rendered. The carriage and storage of all baggage and personal effects are at all times the Client’s risk and the Company will not accept any liability for any loss or damage of baggage or personal effects.

4. Special Request

Special requests relating to your arrangements must be advised to us at the time of booking and confirmed to us in writing. While we will try our utmost to meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. Special requests that have been noted on your confirmation or any other documentation do not amount to a promise to meet that request. A failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.

5. Disabilities and medical problems

If you or any member of your party has any medical problem or disability which may affect your chosen arrangements, please provide us with full details before we confirm your booking so that we can try to advise you as to their suitability for you. Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking and/or if you did not give us full details at the time of booking, we will treat it as canceled by you when we become aware of these details.

6. The price you pay

The price of your chosen arrangements is calculated based on the services and dates you select, and will depend on the number of persons included in the booking. It is your responsibility to review the sections of our correspondence titled "the price includes" and "price does not include" before completing the booking process.

7. Changes and cancellations by you

If you wish to make any changes to your arrangements after they have been confirmed, including if you wish to cancel all or some of them, you must inform us in writing to info@tarakwaisafaris.com as soon as possible. Your notice requesting a change or cancellation will only take effect when it is received in writing to the aforementioned e-mail address. We can’t guarantee that changes can be met, although we will do our best to assist. Since we incur costs in canceling or changing your arrangements, all such changes and cancellations will be subject to charges.

Penalties escalate as follows:

If a cancellation is made by the traveler up to 61 days prior to the travel departure date (the first day of the safari/travel services), full refund of the total travel/safari price; 60 days to 46 days prior to the travel departure date traveler forfeits 25% of total safari price; 45 days to 31 days prior to travel departure traveler forfeits 50% of total safari price; 30 days to 14 days prior to travel departure traveler forfeits 75% of total safari price; 13 days to travel departure date traveler forfeits 100% of total safari price.

*Should the traveler fail to start or fail to join the booked safari/travel services no refund can be made.

*Should the traveler leave the booked safari/travel services prior to its completion, no refund can be made.

*In all cases of cancellation, Tarakwai Safaris will make the best effort to return to the traveler the maximum cost of the Safari/travel services. However, there is no guarantee that such efforts will be successful in part or in whole. We therefore draw the traveler’s close attention to the important cancellation terms above.

8. Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned control.

Special note on COVID-19 situation:

Should a PCR test be required to enter the destination of a purchased trip, the arrangements within the required timescale and related costs will be entirely the customer’s responsibility. Once the trip has begun, should the client present any symptoms related to COVID, resulting in the modification of the contracted services, (e.g. night's stay, changes of hotel or flights) any additional expenses will be the customers responsibility and must subsequently be claimed from their insurance company.

9. Lodges, Hotels and Tented Camps

Tarakwai Safaris may find it necessary to make substitutions in the accommodations due to circumstances beyond the control of the company. Normally substitutions are of superior or equal quality. If a substitution of equal or superior quality cannot be secured, tour members will receive a refund for the difference.

10. Complaints

If you experience a problem during your holiday, please immediately inform the relevant supplier (e.g. your hotelier) so that they can take steps to put things right. You should also contact us by emailing info@tarakwaisafaris.com if your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint.

11. Independent Suppliers

Tarakwai Safaris designs and makes the travel arrangements for your trip. Tarakwai Safaris purchases transportation, hotel accommodations, restaurant and other services from various independent suppliers, who are not affiliated with Tarakwai Safaris. Although we choose the best suppliers available, based on long term relationships, high standards, and your personal choices, we have no right to control their operations and CANNOT, THEREFORE, BE LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE which may occur due to (1) wrongful, negligent or arbitrary acts of omissions on the part of a supplier, its employees and others not under the direct control of Tarakwai Safaris or (2) defects or failures of any aircraft, vessel, automotive vehicle or other equipment or instrumentality under the control of independent suppliers.

12. Your behavior

If in our opinion or in the opinion of any person in authority, your behavior is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we reserve the right to terminate your arrangements immediately. In the event of such termination our responsibilities to you will cease and you will be required to leave your accommodation or other service immediately. We will have no further obligations to you and will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result.

13. Passport, Visa and Immigration Requirements and Health Formalities

We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure. Most countries now require passports to be valid for at least 6 months after your return date. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. If this situation arises, we are also not responsible for refunding you those monetary portions that are non-refundable.

14. Flights

We will not be liable for any schedule changes, delays, cancellations and other circumstances attributable to the carrier, your own actions or those of a third party or force majeure.

15. Miscellaneous

Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions. We recommend that all guests purchase comprehensive Travel Insurance.

16. Responsibility

Additional risks and dangers may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, automobile, aircraft and other means of conveyance, animal interactions, forces of nature, political unrest, other unrest, hazardous local

customs and practices, differing levels of sanitation, differing standards of safety, risks associated with water, food, plants, insects and differing animal regulation, accident or illness in areas lacking means of rapid evacuation or medical facilities, and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are potential dangers involved, and you hereby agree to accept any and all risks. This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors accompanying you. This agreement also binds your heirs, legal representatives and assigns.

17. Timing of Services

The timing of services in Tanzania can be variable and unpredictable. All start and end times, length of services, as well as the number of hours it takes to drive, fly or walk while traveling from point to point and/or while viewing wildlife or sightseeing in Tanzania can fluctuate greatly dependent on road and other local conditions, animal patterns, other natural occurrences, schedule necessities, weather, safety concerns, etc. which are determined on the spot and cannot be predicted ahead of time. Thus, all timings given in documents prior to departure are variable and subject to change during the course of travel. Tarakwai Safaris is not liable for timing fluctuations and reserves the right to make any adjustments to the travel services throughout the itinerary to compensate for, or respond to, such fluctuations. By forwarding the deposit for travel, the passenger acknowledges they are aware of the likelihood of timing fluctuations in Tanzania. From experience such fluctuations, if they do occur, rarely compromise the quality and expectations of your safari.

18. Included

Lodging, ground transportation (including airport transfers), park fees and local taxes, specified safari activities, meals and water while on safari, and light-aircraft flights within Tanzania.

19. Not Included

Intercontinental airfares, visas, inoculations, excess baggage charges, all items of a personal nature such as alcoholic drinks, laundry, telephone calls and cables, meals not specified in the itinerary, personal and baggage insurance, local airport taxes and tips to waiters, hotel staff, and sightseeing drivers and guides.

Tarakwai Travel Inc. 2021